As part of our constant endeavor to improve upon our customer service levels, we have a dedicated department to assist in all your customer services queries.

2nd Point of Contact: Working on a big project but are not able to get through to your Area Sales Manager, may be our Customer Services Team can help! 01638 582709

To Request a Service Call out

To arrange an Engineer Call Out Requests please complete the form below and email to Wendy Grimes wendyg@silverline-oe.com. We will be unable to complete your request without the completed documentation.

To Request a ‘Retrofit’ Service Call out

To arrange a ‘Retrofit’ Service Call out please contact Wendy Grimes wendyg@silverline-oe.com for a Call Out Request Form. We will be unable to complete your request without the completed documentation.

Please note our terms & conditions for Service Call Outs: The £50.00 call-out charge covers the first one hour on site for our engineer(s). Any additional time on site will be charged at £50.00 per man hour and replacement parts (which are no longer under warranty) will be charged for at cost. Please note where an urgent call-out has been arranged and falls outside our warranty period, then additional charges for travelling time and accommodation may be made.

SERVICE CALLS CANNOT BE SCHEDULED UNTIL THE ABOVE DOCUMENT HAS BEEN SIGNED AS ACCEPTANCE OF THESE TERMS AND CONDITIONS. PLEASE ENSURE ALL THE DETAILS ARE CORRECT AND FAX BACK IMMEDIATLEY ON 01638 582714.

Please feel free to contact our Customer Services Department on 01638 582709 if you have any queries. Payment is required within 30 days from receipt of invoice.